Patients and Visitors

As a patient and family-centered care organization, Memorial Healthcare System recognizes the need for patients and their families to stay in touch during a hospital stay. Given that COVID-19 is a global pandemic and a highly infectious disease affecting thousands in South Florida, Memorial had to take precautionary steps to preserve the well-being of our patients, staff, and physicians by restricting its visitation policy to prevent unnecessary exposure. This allows us to continue our life-saving efforts in the battle against COVID-19.

We remain grateful for our community’s patience and understanding during this time of uncertainty. Our clinical teams will work collaboratively with families to ensure they remain informed about their loved one during a hospital stay.

If you are visiting our facilities for an appointment please review our appointment guidelines

If you are planning a visit to a resident at Memorial Manor click here for more information.

Updated Visitor Policy

Memorial’s extended COVID-19 Visitation policy will follow Broward County’s risk level. Each risk level has a detailed visitation policy.

Visitation guidelines will be re-evaluated based on the positivity rates of newly admitted patients, and community information found in COVID Act Now.

Visitor Guidelines During the COVID-19 Pandemic

Active Visitation Level

Severe Risk — No visitors allowed

Patient Type COVID-19 Positive
Patient
COVID-19 Negative
Patient
Hospitalized No visitation compassionate visit*
Outpatient No visitation No visitation
Emergency No visitation No visitation
Labor and Delivery No visitation One designated visitor during labor and postpartum (not allowed to leave and re-enter)
Pediatric One designated parent/guardian per 24 hours One designated parent/guardian per 24 hours

*One designated visitor allowed at the discretion of the care team

Active Visitation Level

Very High Risk — Compassionate visitation allowed

Patient Type COVID-19 Positive
Patient
COVID-19 Negative
Patient
Hospitalized Compassionate visit* Compassionate visit*
Outpatient No visitation No visitation
Emergency No visitation No visitation
Labor and Delivery No visitation One designated visitor during labor and postpartum 
Pediatric One designated parent/guardian One designated parent/guardian

*One designated visitor allowed at the discretion of the care team.

Active Visitation Level

High Risk — Limited visitation allowed

Visiting Hours 10 am to noon – daily
Patients in Semi-Private Rooms, visitations will be restricted to 1 alternating hour per hospitalized patient

Patient Type COVID-19 Positive
Patient
COVID-19 Negative
Patient
Hospitalized Compassionate visit* One visitor
Hospitalized Critical Care (ICU) Compassionate visit* One visitor (1 hour)
Outpatient No visitation One visitor
Emergency No visitation No visitation
Labor and Delivery No visitation One designated visitor during labor and postpartum (not allowed to leave and re-enter)
Pediatric One designated parent/guardian One designated parent/guardian

*One designated visitor allowed at the discretion of the care team.

Active Visitation Level

Medium Risk — Expanded but limited visitation allowed

Visiting Hours 10 am to noon; 7:30 pm to 9:30 pm or alternately hour per hospitalized patient – daily
Patients in Semi-Private Rooms, visitations will be restricted to 1 alternating hour per hospitalized patient

Patient Type COVID-19 Positive
Patient
COVID-19 Negative
Patient
Hospitalized Compassionate visit* One visitor
Hospitalized Critical Care (ICU) Compassionate visit* One visitor (1 hour)
Outpatient No visitation One visitor
Emergency No visitation No visitation
Labor and Delivery No visitation One designated visitor during labor and postpartum (not allowed to leave and re-enter)
Pediatric One designated parent/guardian One designated parent/guardian

*One designated visitor allowed at the discretion of the care team.

Active Visitation Level

Low Risk — Normal visitation policy

Visitors are allowed to visit. They will be screened and must follow universal mask requirements and visiting guidelines.



Hospital Visiting Guidelines:

  • All visitors must wear properly fitting mask throughout their visit to the facility.
  • Visitors must comply with hand hygiene.
  • Visitors must remain within the patient room for the entirety of their visit.
  • Visitors should not visit the cafeteria, gift shop, or other common areas of the hospital.
  • Visitors should exit the hospital immediately upon leaving the patient’s room.

Screening of Visitors

All visitors will be screened upon entrance for the following:

  • Symptoms consistent with COVID-19 per current CDC guidance.
  • Temperature
  • Confirmed COVID-19 infection.

Visitors will not be allowed to visit if they have any of the following:

  • Any symptoms consistent with COVID-19
  • A temperature greater than 100.0 F
  • Active COVID-19 infection

Universal Mask Visitor requirements

  • Visitors: All visitors will be provided a surgical mask by the hospital. Visitors may wear it over any personal mask. Masks must be worn continuously until they leave the building, per Universal Mask Procedure. 
  • Gaiters or masks with uncovered valves are not permitted.

Behavioral Health

Visitations are only allowed for pediatric patients at this time.. No food or liquid beverages may be brought into Behavioral Health at this time. All visitors and patients must remain in the assigned area/room during visitation. They will be screened and must follow universal mask requirements and visiting guidelines.

Pediatrics

All children admitted will be allowed 1 adult visitor, either a parent or other caregiver at a time who have cleared the screening process. The same caregiver is encouraged to stay with the patient during the entire admission, with no access to shared patient and family spaces on the pediatric inpatient unit or cafeteria.

Compassionate Care and Special Needs Populations

Caregiver/support person of patients who have special needs will be considered, subject to all the hospital restriction during COVID.