Safety & Appointment Information


Your Safety First. Always.

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Procedure Cancellations

After careful consideration and review of all recent healthcare data related to the COVID-19 pandemic in South Florida, Memorial Healthcare System is postponing all elective, non-urgent and non-emergency procedures effective Wednesday, July 8, 2020.  Memorial will continue providing outpatient diagnostic procedures, including radiology and laboratory services, as well as outpatient rehabilitation.

Memorial is committed to the safety of our community as we monitor the progression of the pandemic in South Florida and provide care for COVID-19 patients and patients with other non-COVID medical needs. Patients should contact their physician to check on the status of their previously scheduled surgery or procedure.

What We Are Doing To Keep You Safe

As we adapt to a new normal, we want to reassure our patients that Memorial has always placed patient safety at the forefront.

To preserve the well-being of our patients, families, staff, and physicians, we have put extra precautionary measures in place throughout our physician practices and hospitals.

Please see our updated visitor policy for the latest information.


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 Screening

See how we're screening patients and employees.

  • Staff pre-screen themselves for signs or symptoms of COVID-19 at home.
  • Everyone, including patients and employees in patient care areas, are screened for fever and other signs and symptoms of COVID-19.
  • Screenings take place every shift and are in compliance with CDC guidelines.

Face Masks

 Face Mask Policy

See the PPE safety precautions being practiced at our facilities.

  • All of our staff wear masks at all times and practice physical distancing.
  • Patients are to arrive with their own personal protective face mask in place.

Social Distancing

 Physical Distancing

See how we're practicing physical distancing.

  • Appointment schedules have been modified to space out patient care to limit contact.
  • We offer “wait-less waiting rooms” where you will have minimal to no contact with other patients during your in-person visit.
  • Patients who have the means to pre-register from home will be asked to do so prior to arriving to their appointment. Once pre-registered, upon arrival to the office, patients will be taken straight to an exam room.
  • In cases where patients do not have the means to pre-register prior to arriving to their appointment, physical layout of the waiting rooms have been altered to observe physical distancing.

enhance cleaning

 Enhanced Cleaning

See how we're enhancing cleaning practices at all our facilities.

  • All patient care areas are thoroughly disinfected after each patient visit.

Appointments


appointments

 In-person Appointments Are Open

Memorial Healthcare System physicians are providing in-person visits. To schedule an appointment, call your doctor’s office or book an online appointment.

See our safety precautions regarding visitors.

What to Know Prior to Your Office Visit

  • A staff member will call patients 48 hours prior to their appointment to conduct a pre-screening according to CDC guidelines.
  • Please arrive 10-15 minutes earlier to your appointment. This will afford you time to self-park as our valet services are suspended until further notice.
  • Please be timely for your visit. Running behind schedule will create safety challenges related to physical distancing.
  • Patients are to arrive with their own personal protective face mask in place.
  • If you require a caregiver to accompany you, please contact your doctor's office.

What to Expect During Your Office Visit

  • All patients will be asked screening questions related to COVID-19.
  • Patients are to arrive with their own personal protective face mask in place.
  • Patients with appointments at one of our hospitals will wait outside and be notified when the doctor is ready to see you.
  • All patients will have their temperature checked upon entering the office.
  • Any patient with a temperature >100F will immediately be discussed with the physician to determine if the patient must be seen.
    • If the patient must be seen, the appropriate precautions will be taken.
    • If the physician feels the patient does not need to be seen, the patient will be referred home to seek the appropriate medical support and the appointment will be rescheduled.

Virtual Visit

Schedule a Virtual Visit

See how to schedule a MyChart telehealth appointment.

All of our specialty and primary care practices offer telehealth and telephone visits, which means patients can communicate with their doctor without physically going to their office.

If you're scheduling a telehealth appointment online, please add "Telehealth" to the "Reason for Visit" field. A staff member will contact you to confirm your visit and provide you with further instructions.

If you prefer scheduling a telehealth appointment, we recommend creating a MyChart account. MyChart will help you communicate with your physician and your care team as well as provide you access to test results, appointment reminders and medical record.

Sign-up or Login to MyChart

Our Commitment To You

We appreciate your patience during this time of uncertainty. One thing that is certain is Memorial’s commitment to keeping its community safe and healthy; we are here for you and will continue to support you.